USC app privacy policy

Universal Strength and Conditioning Pty Ltd ("USC", "we") runs strength and conditioning classes, personal training, exercise physiology and rehab at 200 Settlement Road, The Gap, Queensland.

This policy covers the USC app, including the version on your phone's home screen and any version in the App Store or Google Play. Your membership, plan and payments for your plan are handled through our Wix booking site, which has its own privacy terms.

• Your account: your name, email and phone number, and your USC plan, all as held in our Wix booking system.
• Your bookings: the classes and sessions you book, cancel and attend.
• Your training: the sets, weights, reps, times and notes you or your coach record, your programmes, how hard a session felt, and your personal bests. This includes history we brought across from our previous training app, Trainerize.
• Health information: injuries, rehab notes and exercise physiology programmes, but only when you train with us one to one or tell us something so we can coach you safely.
• Messages: what you and our coaches send each other in the app. So we don't miss anyone, the app also records when a message reached your phone, when you opened it, and when you started writing a reply. It never records what you typed until you send it.
• Notifications: your notification choices and the address your phone's notification service gives us to reach you.
• App use: when you last opened the app and which version you're on. Nothing about what you do in other apps.
• Payments in the app: if you buy a casual class, Stripe takes the payment. We see the amount, whether it went through and a receipt link. Your card details go to Stripe and never reach us.

• We don't sell or rent your information to anyone.
• We don't show ads in the app or use your information for anyone else's advertising.
• We don't track you across other apps or websites, and the app contains no advertising or analytics tracking tools.
• We don't use your health information for anything except coaching you.

• To run your bookings, reminders and your place in class.
• To coach you: your programme, what you lifted last time, your progress and what to do next.
• To keep you safe when you train with an injury or on a rehab plan.
• To stay in touch: messages, reminders, class changes and announcements.
• To notice when someone has drifted away, so a coach can check in.
• To keep the app working and fix problems.

A few services do parts of the work for us. They only get what their job needs:

• Wix: our booking system, membership plans and plan payments.
• Cloudflare: hosts the app and its database. Our database is kept in Cloudflare's Oceania region.
• Stripe: takes payments for casual classes bought in the app.
• Apple and Google: deliver notifications to your phone.
• Google Workspace: our coaches' programming documents, such as the Run Club programme.

Some of these companies may store or process information outside Australia, including in the United States. We choose services that protect it to a standard comparable to Australian privacy law.

Because we provide exercise physiology and rehab, some of what we hold is health information, which Australian privacy law treats with extra care. We only record it with your knowledge, only our coaches and clinicians see it, and it's used only to coach and care for you. If you'd rather something wasn't recorded, tell your coach.

• Notifications: turn reminders and messages on or off under More, Notifications. Messages about a class we've cancelled always come through.
• See or correct what we hold: message us in the app or email us, and we'll respond within 30 days.
• Delete your account: use More, Account, Delete my account. This removes your app data: your training records, notes, messages and settings. It doesn't cancel or pause your USC plan. The app tells you if you have an active plan and how to pause or cancel it with us.
• A copy of your data: ask us and we'll send your training history.

We keep your training history while you're a member, because it's what lets us coach you well over years. If you delete your account, your app data is removed. Records we're required to keep by law, such as clinical notes from exercise physiology or physiotherapy, payment records and tax records, are kept for as long as the law requires, then destroyed.

Your information is sent over encrypted connections and stored with access limited to USC coaches and staff who need it. Sign-in happens through our Wix booking system, so we never see or store your password.

If you're under 18, a parent or guardian needs to agree to you using the app. For our youth programs, we deal with a parent or guardian about your information.

Talk to us first. We'd rather fix it.

Zac Croft, Owner and Head Coach
zac@universalsc.com.au · 0400 294 568
200 Settlement Road, The Gap QLD

If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

If we change how we use your information, we'll update this page and tell you in the app before the change takes effect.